Frequently asked questions.
You’ll find answers to some of the most common questions about ordering, collection and delivery below.
Collection details...
Can I collect my order from the farm?
Yes. We offer collection from the farm. Simply select Pickup when you check out on our website.
Once ready, your order will be placed in our collection shed, which is the second door on the right as you walk through the farm gates. Mungoswells is a working farm, so please take care when visiting.
You can find us at Mungoswells Farm, East Lothian, EH39 5AT.
When will my collection order be ready?
We aim to have your order ready within 48 hours of it being placed. You’ll receive an email when your flour is ready for pick-up from the collection shed.
Please wait for confirmation that your order is ready before coming to collect.
Do I need to arrange a collection time?
You do not need to arrange a collection time.
We’ll email you once your order is ready. You can then collect it at any time during our collection hours:
Monday to Thursday: 9:00am – 4:00pm | Friday: 9:00am – 12:00pm
If you need to collect outside these hours, please reply to your confirmation email or contact us at orders@mungoswells.co.uk, and we’ll do our best to arrange a suitable time.
Delivery details...
When will my order be dispatched and delivered?
Orders typically leave the farm on a Monday, Tuesday or Wednesday, and arrive mid-to-late week, depending on your location. Orders placed later in the week may leave the farm the following Monday or Tuesday. You’ll receive an email when your order has been dispatched.
Can I leave delivery instructions?
Yes. You can add delivery notes to your order before you check out. If you have specific access requirements or other delivery instructions, please include these when placing your order.
Do you offer delivery for larger orders?
Yes. Larger orders can be delivered by pallet. If you’re looking to place a large order, please contact us here before ordering and we’ll be happy to advise on the most suitable delivery option.
